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Refund Policy

Review Musiclly's refund eligibility, non-refundable credit usage, subscription cancellation rules, and how to request help with a payment.

2026/08/11

At Musiclly, we want purchases and refunds to be clear before you buy. Please read this policy carefully. It expands on section 5 of the Terms of Service; if the two ever conflict, the Terms govern.

Eligibility

Refund requests must meet both conditions:

  • Time limit: submit the request within 7 days of purchase.
  • Credits used: if more than 20 credits from the purchase have been spent, the purchase is usually no longer refundable.

We will also review and refund confirmed duplicate charges, or cases where a technical failure on our side prevented you from using what you bought.

How to request one

  1. Email support@musiclly.com.
  2. Include your account email, order number, purchase date and refund reason.
  3. Make sure the email is sent within 7 days of purchase.

How it is processed

We review each request and notify you as soon as we have an outcome. If approved, the money goes back to the original payment method; bank or card processing usually takes 5–10 business days.

We do not deduct a refund processing fee. If a generation fails for a reason on our side, the credits held for that task are returned to your balance automatically.

Subscriptions

Cancelling a subscription is not the same as a refund. You can cancel from your account at any time; cancellation takes effect at the end of the current paid period. Refund requests for that period are still handled under this policy.

Changes to this policy

We may update this policy. Any changes will be posted on this page and apply from the effective date shown above.

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